Shipping & Delivery

We ship nationwide across Pakistan. Here is exactly how your order gets to you.

1. Order confirmation

You receive a confirmation email as soon as your order is placed. If we need to check any detail before dispatch, we will contact you using the phone number or email you provided at checkout.

2. Dispatch & tracking

Once your order is packed and handed to the courier, we share tracking details so you can follow your parcel until it arrives.

3. Delivery

Delivery time depends on your city and the courier handling the parcel. Couriers usually make more than one delivery attempt, so please keep the phone number you gave at checkout switched on and reachable.

Shipping charges

Any shipping charge that applies to your order is calculated and shown at checkout before you confirm. There are no hidden charges added later.

Wrong or incomplete address

Please double-check your address and phone number before placing your order. If a parcel comes back to us because the address was incomplete or the courier couldn't reach you, we will contact you to arrange re-delivery.

Damaged, missing or incorrect items

Check your order as soon as it arrives. If anything is damaged, missing or not what you ordered, email sultanavenuesupport@gmail.com with your order number and a photo, and we will sort it out.

Returns

Changed your mind? See our Refund Policy for the full return process and timeframes.

Questions

Email sultanavenuesupport@gmail.com and we will get back to you.